Full-Time Strategic Account Development
Location
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Job Description
Empathica is a Canadian company that provides analytics and information about a retailer’s greatest asset – the customer experience. In store. In restaurant. In almost 200 major brands globally.
It began as a market research application and is now a thriving business that helps retail banks, quick-service restaurants, super markets, and drug stores around the world. This growing team is recognized among the Most Engaged Workplaces and ranks highly on Branham’s Top Canadian Technology companies. The culture is fast-moving, dedicated, smart and casual. Last year saw them recognized as one of Canada’s 50 Best Managed Companies, they made the Deloitte Fast 50 (Canada) and the Toronto Star’s Best 50 GTA Employers.
The Opportunity
Empathica must practice what they preach – tracking and improving the client experience! Reporting to the VP of Client Strategy & Development, you will join this mission critical team as a Consultant and take responsibility for thought-leadership and execution of client engagement strategy. Coordinating with account managers on a regular basis will help you identify revenue growth opportunities from existing clients, and you might assist with sales proposals and presentations. You’ll “jet set” to a variety of client sites, build strategic plans for client satisfaction, and focus on maintaining and improving customer relationships.
Who Should Apply
You are a charismatic problem solver who has worked with farming and client relations for a few years. You like to travel and have solid understanding of the hospitality & retail industries. You have experience driving client satisfaction, improving retention, and are strong with market research tools and analysis. Presentation skills are a must, and you have a proven record of up-selling to key accounts. If you bring creativity, personality, and innovation to everything that you do, then this is just might be your calling!
