Full-Time Product Manager
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Job Description
It all began at a dining room table in 2001. Four passionate people, lots of coffee, and a vision – to automate the measurement and management of customer loyalty and thereby prevent customer defection.
In other words, help businesses build an intimate relationship with their most important stakeholder – the customer.
Since that fateful night, Empathica began and we have seen some rapid and tremendous growth. From a humble start-up to an enviable 100+ client roster to date, they have helped some of the world’s leading retail brands improve the quality of each and every one of their customers’ experiences.
The result? Improved profitability and overall customer satisfaction.
The Opportunity
The company’s recent evolution to Agile makes this a very exciting time to join. There are several major developments underway and the need for experienced product managers is increasing. Reporting to the Director of Product Management and acting as a liaison between development and marketing, you will help to manage new projects and build on the entire product line.
The products focus on the rich analysis of customer experience and customer feedback survey data, with an emphasis on rolling out more in the social media and mobile spaces. This is so much more than just a product management role. You will own the full product lifecycles, and that is about imagining, anticipating and creating better ways to engage customers with a superior software experience.
Who Should Apply
If you love start-to-finish Product Management, then this is a great environment for you. The real key is a hands-on approach, and a desire to deliver results.
We’re looking for inspired professionals with a few years of product management experience under their belt. You’ll need a technical background in order to guide the development team, and experience with large scale web applications. Ideally, you’ve also worked in the realm of social media or mobile applications.
Beyond these pre-requisites, you also love to collaborate with teammates and contribute new ideas and perspectives on a daily basis.
