The Opportunity

This is your chance to find out what a solid foundation of pre-sales experience can do for your career. Armed with ProVe, a product offering built from a partnership between Dell and pVelocity, you will help manufacturers begin a journey towards better profitability and performance.

It won’t always be easy. You’ll need to engage and educate customers and prospects, conduct needs analysis, know your product and domain inside out, and create custom demonstrations and pilots that solve “unsolvable” problems. However, for the right person, the long-term payoff will be exponential.

Who Should Apply

It goes without saying that top-notch presentation and interpersonal skills are not an option. You also need to like travelling – there’s a bit (knowing multiple languages is helpful). Past pre-sales or consulting experience is a benefit but not a must. Knowledge of BI or ERP systems, especially within the manufacturing industry, would be a definite asset.

This could be a great opportunity for you if you:

- Enjoy working with people and think it will be fun to work directly with clients
- Have experience with content management systems
- Already have advanced HTML and CSS knowledge
- Know the basics of Photoshop, Javascript and JQuery

First and foremost, as a Client Support Representative you will need to respond to support tickets in a timely manner. You will need to learn how to prioritize items and how to escalate issues based on importance. You will need to have good communication and writing skills, as you will need to be able to give directions and advice to clients on how to add items and perform tasks on their website. Training experience would be an asset as well.

As a Client Support Representative, you’ll use and develop valuable technical and professional skills in HTML, CSS, Javascript, JQuery, website optimization, training, and customer service. You’ll work with the Q4 Web content management system to help our publicly traded clients with fixes and content changes to keep their websites up to date and compliant with regulatory standards.

You’ll also be at the forefront of obtaining experience with social media, as we are distinguished as the only provider in our industry with social media integration, including leading edge integration with Twitter, Facebook, SlideShare, YouTube, Flickr, LinkedIn, StockTwits, and others.

Our Support group is a launching point for career opportunities in our other groups, including Product Development, Implementations, and non-technical groups such as Client Services. We will help look out for your professional development with training and encourage you to be your best.

Why Q4?

Don’t let your genius get lost or slow-rolled in a big company. A smaller, high growth company has tons of opportunities. You’ll know your contribution is essential every day and be a part of our success story.
- Q4 is aggressively competing and winning market share from huge companies like Thomson Reuters and Nasdaq.
- Our blog, whitepapers, and webinars are widely recognized as offering preeminent thought leadership in investor relations websites and social media.
- Q4 has about doubled in revenue growth each year for the last few years.

It’s good at Q4! We are situated in the trendy Liberty Village area. When you join our team, you are working in a smaller environment where you’ll know everyone and feel like part of one team. We are casual here – you can wear what you like and be yourself.

Q4 offers competitive compensation and health benefits.

Find out more by checking us out on Twitter, our blog, Facebook, LinkedIn and our website.

If you are excited about the possibilities of working with us, please send your resume and a cover letter. There’s also a survey we hope you will enjoy filling out to help us get to know you a bit.