Empathica

Added on: August 9th, 2011
Funding: Funded - Privately. Size: Medium (51 - 100 Employees). Region: GTA. Category: Software.

About Empathica

It all began at a dining room table in 2001. Four passionate people, lots of coffee, and a vision – to automate the measurement and management of customer loyalty and thereby prevent customer defection.

In other words, help businesses build an intimate relationship with their most important stakeholder – the customer.

Since that fateful night, Empathica began and we have seen some rapid and tremendous growth. From a humble start-up to an enviable 90+ client roster to date, we have helped some of the world’s leading retail brands improve the quality of each and every one of their customers’ experiences.

The result? Improved profitability and overall customer satisfaction.